We got our baby a few weeks ago and he has been a blessing. From the moment I emailed Joann I knew that her babies were taken care of. She was very helpful in the process of purchasing our new baby and even met me halfway. She answered any questions I had and was even available by phone the same night to answer more questions. Jax has been awesome and is 98% tray trained...this little guy even understands "sit". I am trying to talk my wife in to purchasing another pup to give Jax a friend,,lol. All in all my experience with Shedds Shih Tzus has been very pleasant and I would recommend her to anyone. The deposits are reasonable and you can trust them. After taking Jax to the Vet he said his only problem is being spoiled rotten!!! Gave him a clean bill of health and said he was in perfect shape. I think this was the best thing I could have brought in to my family.